Privacy Policy

Privacy Policy for ACI Merced

Introduction

ACI Merced (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website or interact with us by email, SMS/text, phone, or web messaging, how we use and share that information, your rights, and how to contact us.

Information we collect

We collect: contact information (name, email, phone number); account and transaction data (orders, invoices); communications content and metadata (messages you send, timestamps, delivery status); device and usage data (IP address, browser, cookies). We do not request highly sensitive data via unsecured channels.

How we use information

We use data to: provide and improve services, process orders, send transactional messages (order confirmations, account notices), and — with your consent — send marketing via email, SMS, or phone. We may use metadata for analytics, fraud prevention, and customer support.

Communications, consent, and opt‑out

• Consent: By providing contact details or opting in, you consent to receive Communications from ACI Merced. Automated calls or texts will only be sent where permitted by law and with appropriate consent.

• Opt‑out: Every marketing email includes an unsubscribe link. For SMS, reply STOP to opt out; reply HELP for assistance. To stop non‑marketing calls, contact us directly. Message and data rates may apply.

• Message frequency and costs: Frequency varies by service; you are responsible for carrier fees.

Sharing and third parties

We may share data with service providers (payment processors, SMS gateways, CRM vendors) to deliver services. We require vendors to protect data and limit use to our instructions. We may disclose data to comply with legal obligations or to protect rights.

Security and retention

We implement reasonable administrative, technical, and physical safeguards to protect personal data. We retain communications records as needed for service delivery, legal compliance, and dispute resolution; retention periods vary by data type.

Your rights and choices

You may access, correct, or delete your personal information, and withdraw consent for marketing communications. To exercise rights, contact us at Service@acimerced.com. We will respond in accordance with applicable law.